My Story(Telling)

MARRIOTT INTERNATIONAL: THE CURRENT CHALLENGE, A BRIEF OF ACHIEVEMENTS 

Starting on January 2nd, 2015, Joseluis Rios has occupied first the Training Manager position on JW Marriott Mexico City Santa Fe Hotel until September 18th, 2017, with several projects concluded successfully, like the implementation of the JW Symphony of Service Training program, delivered to share and culturize the staff member with the Brand service promise, and on2016, the Re-Branding program to implement the company´s new vision for the Brand worldwide. After that, on September18th, 2017, was appointed as Learning and Development Manager for the Sheraton Mexico City Maria Isabel Hotel, the “Flagship” property of Marriott International in Latin America when get the important duty to permeate a 520-Associates-hotel with Marriott´s Core Values and Culture after the merger with Starwood Hotels& Resort Worldwide with the highest performance and compliance scores in Mexico since the first year. Due the commitment and critical eye showed on the starting months, on January2018, was also named Quality Assurance Manager, conducting the entire strategy for the hotel, and restructuration of the function, with a permanent program of audits, evaluations and feedback to improve results, achieving on the first year an6.02% increase of the Global Hotel Goal. 

But the scores are not the only field strongly developed. On February2018, and backed up by the Mexico City General Managers Board, was appointed Operative Board Chair person, for the YCI program for 2 years. Besides, on April2018, Joseluis was recognized as the Global TakeCare Champion of the month, the Company´s program of Wellbeing for the strong participation among their pairs around the world. 2018 was a year filled of new challenges and projects, because on September also was name “Serve 360 Champion” for Mexico country Area, conducting and supervising the Impact to Community and Corporate Social Responsibility program working directly with the Mexico Business Council and Marriott International´s Head Quarters.

In addition to the roles currently performed, during the health contingency due to COVID19, Joseluis had the opportunity to participate in several projects at the regional level, such as monitoring and controlling the movements of staff in hotels in Mexico, coordinating volunteer activities in different markets in the area, collaboration in the launch of the Learning Lounge for CALA, among other activities, where perhaps the most remarkable is the incorporation of Marriott in Mexico in the Ranking of Top Companies Mexico for 2021, being the first occasion in which this recognition is achieved as a group at the regional level, obtaining the 3rd place of the Best Companies to work for at the national level, the 1st Place of the "Breaking Friendly" Companies that promote and guarantee a balance between the personal and professional life of its associates, and having appeared in the select ranking of the Best Companies for women in Mexico, planned the logistics of gathering the documentary material of almost 50 hotels, as well as the application of the survey to more than 6500 associates.

And after all these awards, orchestrating an intense dissemination campaign on Social Media to attract more followers to the talent attraction pages of properties in Mexico, and continue to attract more and better candidates for our teams.